How to report a correction
If you read something on sunriseelectricalcontracting.com that you believe is factually wrong, email editor@sunriseelectricalcontracting.com with:
- The page URL where the claim appears
- The specific sentence or paragraph you believe is incorrect
- A source for the corrected version (the relevant CEC section, a manufacturer document, a CPSC report, a court ruling — whatever supports the correction)
We'd rather hear from you than have a wrong fact sit on our site. Reporting a correction is welcome — not adversarial.
Response timeline
- Acknowledgment within 5 business days. We confirm we received your report and that we're looking into it.
- Resolution within 15 business days. Either we agree with the correction and update the page, OR we explain why we disagree (with sources). Both outcomes are documented.
If the correction touches a safety-critical claim (something that could cause harm if a reader acted on the wrong information), we treat it as urgent and aim to resolve within 48 hours.
How corrections are made
Minor corrections (typos, small factual errors)
We fix the text in place. A small note appended at the bottom of the affected section reads: Corrected on YYYY-MM-DD: [brief description of the change]. The note stays for 90 days, then moves into the article's edit history (visible but less prominent).
Major corrections (factual errors that meaningfully change the article's claim)
We add a notice at the TOP of the page, clearly visible to anyone reading: Correction notice (YYYY-MM-DD): This article previously stated [the wrong claim]. The correct information is [the right claim]. We've updated the relevant section. [Source for the correction.]
The top-of-page notice stays for 90 days. After 90 days, it moves to the article footer (still visible, less prominent). The notice is never deleted — every correction is permanently part of the article's history.
Updates that aren't corrections
When we update a piece because circumstances changed (new CEC edition, new manufacturer model, updated cost data) rather than because we were wrong, we don't call that a “correction.” We simply bump the “Last reviewed” date and update the content. The article history still shows the change, but it isn't framed as a correction notice.
The distinction matters: a correction means we had something wrong. An update means the world changed and we kept up with it.
Correction log
A public log of every correction we've made is maintained at /corrections-policy/log. Each entry includes:
- Date of correction
- Page corrected (with link)
- Original wording (what we got wrong)
- Corrected wording (what we replaced it with)
- Source supporting the correction
The log goes back to launch and is appended to chronologically. Older corrections aren't removed.
Disagreements
If a reader reports a correction and we disagree, we respond with our reasoning and the sources we relied on. Most disagreements come from one of three sources:
- Both versions are partially right. The CEC says X in one section and Y in another; the article was applying X but you cited Y. We try to add the nuance to the article so both readings are visible.
- The reader's source is outdated. A common one: a CEC reference from 2019 disagreeing with a CEC reference from 2025 (the code changed). We explain which edition applies and why.
- We genuinely disagree on interpretation. Rare, but happens. In those cases, we explain our position, cite our sources, and acknowledge the reader's. We don't claim the only correct answer is ours; we publish the reasoning.
Readers can always escalate a disagreement to a public response — through a review on our profile, a comment elsewhere, or a competing article. We don't gatekeep that. We'd rather have a transparent disagreement than a quiet error.
What this policy doesn't cover
This policy is about factual corrections to content we've published. It doesn't cover:
- Opinions or judgment calls. “I disagree with your recommendation to replace FPE panels” isn't a correctable fact — it's a difference of opinion. We respect those disagreements but don't change the article based on them.
- Specific pricing in your situation. Our published figures are derived from real Sunrise job data (see methodology), but your specific job may differ. That isn't a correction; that's pricing variation. The free inspection or quote process is the right tool for your specific job.
- Customer service complaints. If you have a complaint about Sunrise's service, email service@sunriseelectricalcontracting.com or call (831) 786-5506 directly. The corrections policy is for content, not service issues.
Contact
- Corrections: editor@sunriseelectricalcontracting.com
- Acknowledgment SLA: 5 business days
- Resolution SLA: 15 business days (48 hours for safety-critical)
- Public correction log: /corrections-policy/log
For non-correction content questions, see Editorial Standards.